London Ambulance Service on social media - London Ambulance Service NHS Trust

Social media offers opportunities for London Ambulance Service to engage with different audiences, including the public, patients and our communities. We want our social media channels to be an online space where people feel they can interact with our content and each other.

Whilst we support the right to freedom of expression, we will absolutely not tolerate any hateful or toxic behaviour from our followers or accounts engaging with our content. We request that anyone interacting with our social media channels shows courtesy, kindness and respect for each other.

We might need to make changes to our social media principles as things can change quickly in the online environment. Our main London Ambulance Service NHS Trust social media accounts are accessed and monitored by our Communications Team Monday to Friday, from 9:00am – 5:30pm.

Posts are also scheduled to go live outside of these hours. We use social media for a range of different reasons, including (but not limited to): sharing information about our services; informing the public of incidents we are involved in; announcements; celebrating the work our #TeamLAS staff and volunteers do; educating the public on how to stay well and what to do in an emergency.

Our London Ambulance Service NHS Trust social media accounts are: Please note we are unable to give health advice via social media. Use the following for clinical advice: If you follow us on social media, we do not automatically follow back.

Being followed by our accounts, using hashtags or mentioning does not imply endorsement of any kind. We will share or re-post content which we feel is useful or interesting to our audiences.

Everyone is entitled to share their views and we won’t remove a post simply because it is negative. However, if we feel an interaction goes against our principles, we may need to act: For more details about this section of our site, please use the email link below.

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